Terms of Use — Yerevan Car Hire

One booking, two separate agreements

Terms pages usually begin with definitions. This one begins with the part that causes every misunderstanding we are written to about: your hire involves two documents, and only the smaller of them has anything to do with us.

The request you send from here

All it is: A message asking one named supplier to hold one named car for your dates. Until that supplier answers it, nobody owes anybody anything.
Who confirms it: The supplier, under its own reference number. That reference is the thing to quote later, not the address of this page.
What we end up holding: The request and the emails attached to it. That is the entire file Yerevan Car Hire keeps on your trip.

The agreement you sign in Yerevan

Where it happens: On paper, in Armenia, in front of the company that owns the car, either at its desk or wherever it delivers to you.
What it settles: Fuel, mileage, late return, damage and the excess you accept. Not one of those clauses is written by us.
Why it outranks this page: Where that signed document and this website disagree, the document decides. Read it before you sign it, even if the queue behind you is long.

Fair use of this website

Freely allowed: Reading the board, filtering it, comparing suppliers and linking to any page here, with no account and no charge.
Not allowed: Bulk extraction of the feed, republishing our written pages on another domain, or approaching a supplier while presenting yourself as Yerevan Car Hire.
When a listing looks wrong: A plainly mispriced car can be withdrawn without notice, and a supplier is entitled to decline a request built on one.

Every number we publish is a reading, not a promise

The figures used across this site, including the ones below, are counted off the live supplier feed for Yerevan. They describe what the market looked like when we measured it. They are not an offer, and no clause on this page turns them into one.

around 350

cars listed for Yerevan the last time we counted the whole board

EUR 28 to 45

the full daily spread across a hundred-car sample, with the middle of it close to EUR 39

about 87 in 100

ask a deposit worth roughly EUR 7 or less, and about a dozen in a hundred hold nothing at all

roughly 6 in 10

can be cancelled at no cost, a right the supplier grants on that one car and not on this page

A supplier may correct or withdraw any of this without telling us first. Where a number here and a number on the car disagree, the car is right.

Armenia sits outside the EEA, and these terms say so plainly

Most European car hire terms can stay quiet about geography, because the supplier and the customer are inside the same legal space. That is not the position here. Armenia is not a member of the European Economic Area, and the European Commission has issued no adequacy decision covering it. Anyone booking from inside the EU or the UK is therefore sending their details somewhere the GDPR treats as a third country, and we would rather write that at the top of a section than bury it in a definition list.

What this means in practice is narrower than it sounds. When you send a request from this page, a short set of details goes to the supplier you selected: the name the booking should be in, the dates and times, a way to contact you, and the car. The supplier needs those in order to be standing in the right place with the right keys. The transfer happens because it is necessary to carry out the arrangement you asked for, not because anyone has certified Armenia as equivalent, and we do not pretend otherwise.

What does not cross the border is the material people most expect to hand over. We never collect a driving licence, a passport number or a card. The licence is read in Yerevan by the company lending you the vehicle, which is the only party with a reason to check it. Payment and any deposit are handled there too. Because the Yerevan fleet is listed as rentable without a credit card and the deposits are small, usually worth about EUR 7 or less, that part of the transaction is lighter here than in most of the places our visitors come from.

The consequence runs both ways, and it is worth being blunt. A comparison site that never holds your licence or your money also cannot step in over either of them. We can tell you exactly what we have and delete it on request, we can forward a complaint, and we can send you the booking record we hold. We cannot cancel a car, release a deposit, overturn a refusal at the desk, or argue an insurance excess on your behalf, because we are not a party to the document those things live in.

If you want the longer version of the data side, including how long each record survives and how to make a request, the privacy policy covers it, and the cookie policy covers what the site stores in your browser while you compare.

Governing law, revisions, and reaching a person

These terms are governed by the law of Armenia, and a dispute between you and Yerevan Car Hire about this website belongs before the courts of Armenia. A dispute about the car is a different matter with a different venue: it follows the agreement you signed, and it is normally heard where the supplier is established.

Nothing on this page is intended to take away a protection your own country gives you and does not permit you to waive. If you are booking as a consumer from the EU, the UK or anywhere with mandatory consumer rules, those rules survive this page intact, and a clause that collided with them would simply fail rather than bind you.

We revise this text occasionally, usually because a supplier we list has changed its own conditions and the description here has stopped being accurate. The version published at the moment you send a request is the version that governs that request. We do not notify revisions individually, so if you are booking again after a long gap it is worth a second look.

If a court finds one clause unenforceable, the rest of the page stands without it. Declining to enforce a term once does not surrender it for next time. And if something here reads as though we own cars, staff a counter or hold your deposit, read it as a description of the supplier instead, because we do none of those things.

Where to write

Yerevan Car Hire, Mraz Mall, 0010 Yerevan, Armenia
[email protected]
Mon-Sun: 09:00 - 17:30

Quote the reference from your supplier confirmation. We will answer with whatever sits on our side of the booking, and tell you plainly when the answer sits on the other side.

Who holds what, once a booking exists

Three parties, three very different sets of paperwork. Knowing which one has the thing you need saves a week of email.

We hold your booking request, the dates and contact details you typed into it, and whatever correspondence follows. Nothing else reaches us.

We never see a driving licence. The licence check happens in Yerevan when the keys change hands, because the supplier is the party that has to be satisfied you may drive its car.

We never see a card number either. Every car in this feed is listed as rentable without a credit card, and where a deposit applies it is taken by the supplier at handover. We cannot charge you, refund you, or release a hold, because no payment instrument of yours ever passes through here.

The supplier owns the car, insures it, registers it and answers for its roadworthiness. It sets the daily rate, which is why the figure you see here can move between the page loading and the booking confirming.

It also holds the deposit where one applies, the signed agreement, the condition photographs taken at the kerb and the damage record afterwards.

Delivery, cancellation and any permission to take the car somewhere unusual are all its decisions. About a quarter of the cars we counted include free delivery, but that is published by the supplier on that car rather than promised by us.

You hold the licence, and the responsibility for being entitled to use it in Armenia. You accept the car in the condition recorded at handover, so photograph it before you pull away.

Speeding and parking penalties follow the driver. One issued here can surface weeks after you have flown home, routed through the supplier because the car is registered to it, usually with an administration charge on top.

You also decide what the car is used for. Carrying it beyond what the signed agreement permits is between you and the supplier, and a confirmation generated on this website is not permission for anything.

The questions these terms get asked

From the supplier whose name is on the listing, never from Yerevan Car Hire. This site is a comparison board: it shows you what the local companies have open in Yerevan, it passes your request to the one you picked, and it steps out of the way. The hire itself is a contract between you and that company, signed in Armenia.

Neither. A licence is inspected at handover by the supplier, because the supplier carries the risk of lending you a car. A card is presented to the supplier too, if one is needed at all: every listing in this city is marked as rentable without a credit card. We cannot verify your licence and we cannot take your money, which is also why we cannot fix a problem with either.

They travel to a company in Armenia, and Armenia has no adequacy decision from the European Commission. That means the transfer does not rest on an adequacy finding at all. It rests on being necessary to carry out the booking you asked us to make, and it is limited to what the supplier needs in order to meet you: a name, the dates, a way to reach you, and the car you chose. The privacy policy sets out the rest of it.

The confirmation. A listing is the supplier telling the board what it wants today, and the board is live, so a car sampled at EUR 36 in the morning is not promised at EUR 36 in the evening. Around three hundred and fifty cars are listed for this city and the whole spread sits between roughly EUR 28 and EUR 45 a day, which keeps the movement small, but small is not zero.

No, and we would mislead you by trying. Roughly six cars in ten allow free cancellation, and deposits here are unusually light, around EUR 7 or less on most listings with about a dozen in a hundred holding nothing. All of that is administered by the supplier. Write to it first, and copy us if you want the request on our file as well.

The law of Armenia governs these terms and anything about this website. A quarrel about the car belongs with the supplier under the agreement you signed with it. If you live elsewhere, the consumer rights your own country gives you and does not let you sign away are untouched by anything written here.

The terms that bind you are printed on the car

This page describes the frame. The deposit, the cancellation window and the mileage sit on the individual listing, and around three hundred and fifty of them are open for Yerevan.

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